Privacy Policy

Last updated: January 15, 2025
At telasivio, we believe your financial recovery journey should be built on trust and transparency. This privacy policy explains how we collect, use, and protect your personal information when you engage with our financial recovery services. We're committed to safeguarding your data while helping you regain financial stability.

Information We Collect

When you reach out to telasivio for financial recovery assistance, we collect specific information that helps us understand your situation and provide tailored solutions. This isn't about gathering data for the sake of it – every piece of information serves a direct purpose in your recovery process.

Personal Information

  • Full name and contact details including email address and phone number
  • Financial information relevant to your recovery needs such as income, debts, and assets
  • Employment history and current employment status
  • Banking details when necessary for recovery services
  • Documentation you provide to support your financial recovery case

Technical Information

Our website automatically collects certain technical data when you visit. This includes your IP address, browser type, operating system, and pages you visit. We use this information to improve our website's functionality and understand how visitors interact with our content about financial recovery strategies.
Important: We never collect sensitive financial data like full bank account numbers or credit card details through our website. Such information is only gathered through secure, encrypted channels during direct consultation.

How We Use Your Information

Your information serves specific purposes in our financial recovery services. We don't sell your data or use it for unrelated marketing campaigns. Here's exactly how we use what you share with us:
  • Assessing your financial situation to develop personalised recovery strategies
  • Communicating with creditors and financial institutions on your behalf
  • Providing ongoing support and monitoring your recovery progress
  • Sending you updates about your case and relevant financial recovery information
  • Complying with legal requirements under UK financial services regulations
  • Improving our services based on anonymised usage patterns and feedback

Legal Basis for Processing

Under UK GDPR, we process your personal data based on legitimate interest for providing financial recovery services, contractual necessity when you engage our services, and legal obligation when required by financial regulations. We always ensure our processing is fair, transparent, and proportionate to your needs.

Data Sharing and Third Parties

Financial recovery often requires working with various parties to achieve the best outcome for you. We only share your information when it's necessary for your recovery process or required by law.

When We Share Information

  • With creditors and financial institutions to negotiate on your behalf
  • With legal professionals when your case requires legal intervention
  • With credit reference agencies when appropriate for your recovery strategy
  • With regulatory bodies when required by UK financial services law
  • With trusted service providers who assist in delivering our services under strict confidentiality agreements
We never share your personal information with marketing companies, data brokers, or any organisation that doesn't directly contribute to your financial recovery. Every third party we work with is carefully vetted and bound by confidentiality agreements that match our own privacy standards.

Your Rights and Choices

Under UK data protection law, you have significant control over your personal information. These rights aren't just legal requirements – they're practical tools you can use to manage your privacy while working with us on your financial recovery.
Your Right What This Means How to Exercise It
Access Request a copy of the personal data we hold about you Email us with your request and ID verification
Correction Ask us to correct inaccurate or incomplete information Contact us with the correct information
Erasure Request deletion of your data in certain circumstances Submit a written request explaining your reasons
Restriction Limit how we process your data in specific situations Contact us with details of your restriction request
Objection Object to processing based on legitimate interests Explain your objection in writing
Note: Some rights may be limited when exercising them would interfere with your ongoing financial recovery process or our legal obligations. We'll always explain any limitations and work with you to find suitable alternatives.

Data Security and Retention

Protecting your financial information is fundamental to what we do. We use bank-level security measures to ensure your data remains safe throughout your recovery journey and beyond.

Security Measures

  • SSL encryption for all data transmission between your device and our servers
  • Secure, access-controlled storage systems with regular security audits
  • Staff training on data protection and confidentiality requirements
  • Regular security updates and monitoring systems to detect potential threats
  • Physical security measures for our Belfast office and document storage

How Long We Keep Your Data

We retain your information for as long as necessary to provide our services and meet legal requirements. Typically, this means keeping your records for seven years after your case concludes, in line with UK financial services regulations. However, we'll always inform you of specific retention periods relevant to your situation.
If you request data deletion, we'll remove your information promptly unless we're required to retain it for legal or regulatory purposes. We'll explain any retention requirements and ensure minimal necessary data is kept.

International Data Transfers

Your personal information is primarily processed within the United Kingdom. However, some of our secure technology providers may process data in other countries with equivalent data protection standards. When international transfers are necessary, we ensure appropriate safeguards are in place through adequacy decisions or standard contractual clauses approved by UK authorities.
We never transfer your sensitive financial information internationally without explicit safeguards and your understanding of the transfer. Any such transfers are limited to what's necessary for providing our financial recovery services effectively.

Changes to This Policy

We review and update this privacy policy regularly to ensure it reflects our current practices and legal requirements. When we make significant changes that affect how we handle your personal information, we'll notify you directly via email or phone, depending on how you prefer to communicate with us.
Minor updates, such as clarifications or contact detail changes, will be posted on our website with an updated revision date. We encourage you to review this policy periodically, especially if you're working with us on an ongoing financial recovery case.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our team understands that privacy concerns are important, especially when dealing with financial recovery matters.

Email: help@telasivio.com

Phone: +44 7950 869567

Address: 7-9 College Park E, Belfast BT7 1PS, United Kingdom

We aim to respond to all privacy inquiries within 48 hours during business days. For urgent privacy concerns, please call us directly.